Introduction

1. The company selling the goods is Visionic, s.r.o., located at Grösslingova 69, 811 09 Bratislava – Staré Mesto, with the following identification details: Business ID: 53 326 547, Tax ID: 2121344577, VAT registration number: SK2121344577.
2. The online store’s buyer, referred to as the “Customer,” is any natural or legal person who submits an electronic order form for goods.
3. A “Consumer” is a natural person who purchases goods through the internet shop on the domain www.unlimited-eyewear.com and does not order these goods for business purposes.

Contacts Email: support@unlimited-eyewear.com Online shop contact: +421 948 408 278

These General Terms and Conditions govern the sale of goods by Visionic through the online channel www.unlimited-eyewear.com, referred to as “the website” or “the online shop.” The goods primarily include high-quality eyeglass frames, sunglasses, reading glasses, accessories, and other items. Eligible customers are consumers. The Seller does not sell goods through the online shop to business entities, including sole proprietors and self-employed individuals acting in a business capacity. Information about the goods for sale is available on the website.

Placing an Order

1. The Buyer orders goods from the Seller via the online shop by following these instructions.
2. The online store provides a description of each item, including its properties, availability in stock, and price.
3. After clicking the “ADD TO CART” button for an item, the ordered goods are automatically added to the buyer’s shopping cart. The buyer can view their shopping cart at any time during the order placement.
4. While viewing the shopping cart, the buyer can also select the method of delivery for the goods according to the options offered by the Seller. Prices for individual items, including VAT, do not include the delivery charge, which is added based on the selected mode of transport, if the Seller offers multiple transportation options.
5. The Buyer completes the order by clicking the “Order with payment obligation” button. By sending an order, the Buyer confirms that they have been informed about the characteristics of the purchased goods and the total price they are obliged to pay to the Seller.
6. Once the order is created, it is registered in the system. The Seller will send an email to the Buyer’s registered email address, which includes: – an order confirmation with order details, – the terms and conditions, – Seller’s Return Policy.
7. Delivery of the order confirmation signifies the completion of the purchase contract, which involves the delivery of goods specified in the order for the given price.

Product Price and Payment Terms

1. All prices for goods in the order and in the online store include VAT. The Buyer may pay the price according to the purchase order: a) by card, b) through a payment gateway.
2. The Seller will not impose any fees for payments. However, the Buyer should be aware that the entity processing the payment may charge fees, such as a bank for direct account deposits.
3. The Buyer agrees to make the payment within the timeframe specified in the order. Payment is considered complete upon crediting the amount to the Seller’s account.
4. The Seller commits to delivering the ordered goods to the Buyer within 7 working days from the date of payment. The price of the goods is determined according to the valid price list of the Seller, published on their website. The cost of the goods includes transportation, delivery, postage, and packaging. The total price of the goods, including any additional costs, will be shown in the email confirming the order receipt. Special (sale) prices of goods are clearly marked with labels such as “reduced” or “sale.” Reduced prices are valid until stock is depleted or for the duration of the sale period, as communicated by the Seller to the Buyer.
5. The Seller is not responsible for delayed delivery of goods due to the carrier (mail or courier) or incorrect address provided by the Customer. The Customer must thoroughly inspect the goods upon delivery and confirm receipt by signature. In cases of visible damage or destruction to the package, the recipient must contact the carrier immediately without accepting the shipment.

Withdrawal from the Contract

1. The Consumer has the right to withdraw from a distance or off-premises contract within 14 days of receiving the goods without providing any reason. The goods are considered delivered to the consumer when the consumer or a third party, other than the carrier, takes possession of all parts of the ordered goods or, in cases where: (a) the goods are delivered separately in a single order, at the time of receiving the last delivered item; (b) the delivered goods consist of multiple pieces or parts, at the time of receiving the last piece or part; (c) the goods are delivered repeatedly over a specified period, at the time of receiving the first delivered goods.
2. The consumer may exercise their right to withdraw from the contract in writing or by other durable means. A written notice, a so-called “notice of withdrawal,” is sufficient to exercise this right. The consumer may use the withdrawal sample form sent by email upon receipt of the order.
3. The withdrawal period is considered met if the notice of withdrawal is sent to the Seller no later than the last day of the period. If there is uncertainty about the delivery of the notice, it is considered delivered at the end of the standard delivery time for the selected transport method, provided the consumer can prove that it was sent to the Seller’s address or another address provided by the Seller after the contract was concluded. If the postal item containing the notice of withdrawal cannot be delivered to the Seller due to specific circumstances, it is considered delivered when it is received by the Seller at the provided address.
4. When the consumer withdraws from the contract, any supplementary contract related to the withdrawn contract is also automatically terminated. No additional charges or fees can be claimed from the consumer in connection with the termination of a supplementary contract, except for any additional costs and the cost of returning the goods to the Seller or the Seller’s authorized representative. Additional costs refer to the difference between the delivery costs chosen by the consumer and the cost of the cheapest standard delivery method offered by the Seller.
5. The burden of proof for exercising the right of withdrawal falls on the Consumer.
6. The Seller is required to refund all payments received from the Consumer under the contract within 14 days of receiving the notice of withdrawal. This includes the purchase price, delivery costs, postage, and other costs and charges.
7. The Seller must refund these payments in the same manner as the Consumer used for payment, unless a different payment method is agreed upon and no additional charges are incurred as a result of the change.
8. The Seller is not required to reimburse additional costs to the Consumer if the Consumer explicitly chose a different delivery option other than the cheapest standard delivery method offered by the Seller. Additional costs refer to the difference between the delivery costs chosen by the Consumer and the cost of the cheapest standard delivery method offered by the Seller.
9. In cases where the subject of the contract is the sale of goods, the Seller is not obliged to refund payments to the Consumer until the goods are delivered or until the Consumer returns the goods to the Seller in person, unless the Seller offers to collect the goods personally or through an authorized person.
10. The Consumer must return or hand over the goods to the Seller or the Seller’s authorized representative within 14 days of notifying the Seller of the withdrawal. This requirement does not apply if the Seller offers to pick up the goods personally or through an authorized person. The deadline for returning the goods is considered met if the goods are sent for shipment no later than the last day of the period.
11. The Consumer is also entitled to return goods acquired under a contract concluded during or in connection with a sale and to retain those goods until the Seller returns the paid price or the advance for the goods or service. The Consumer is only responsible for the diminished value of the goods resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functionality.

Final Provisions

1. Legal relationships not covered by these Terms and Conditions with individuals are governed by the provisions of the Civil Code, Act No. 102/2014 Coll. on Consumer Protection in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded off the seller’s premises, and Act No. 250/2007 Coll. on Consumer Protection, as amended.
2. Warranty terms are governed by the Return Policy. The Seller does not provide any additional warranties beyond the statutory guarantee. Information about returning items, including consumer information on alternative dispute resolution, is provided in the Return Policy (Annex 1).

Contact for the relevant inspectorate of the Slovak Trade Inspection:

Ústredný Inšpektorát Slovenskej Obchodnej Inšpekcie, Registered Office: Bratislava, P.O. Box 29, Prievozská 32, 827 99 Bratislava, Fax: 02/58272132

Annex 1: Return Policy

Visionic, s.r.o., Grösslingova 69, 811 09 Bratislava – Staré Mesto

Phone contact: +421 948 408 278 Email: office@visionic.sk

Introduction

1. The Operator (Seller) of the online shop is Visionic, s.r.o., Grösslingova 69, 811 09 Bratislava – Staré Mesto, Business ID: 53 326 547, Tax ID: 2121344577, VAT registration number: SK21213445772.
2. The Buyer (Customer) is any natural or legal person who submits an electronic order form for goods.
3. This Return Policy regulates the legal relations between the Seller and the Customer regarding complaints about the accuracy and quality of goods and services provided by the Seller.
4. A “Claim” or “complaint” refers to the Customer’s right to hold the Operator liable for defects in goods or services, requiring a remedy or compensation for defective performance or non-fulfillment of the contract.

Complaints

1. Warranty periods begin from the date the Buyer takes possession of the ordered goods. The Seller does not provide any additional guarantees beyond what is provided by law.
2. If a Claim concerns a defect that can be remedied, the Buyer has the right to have the defect fixed promptly and free of charge. The Seller is required to correct the defect without undue delay.
3. Instead of repairing the defect, the Buyer may request a replacement of the item, or if the defect only affects part of the item, a replacement of the affected component, as long as it doesn’t incur excessive costs compared to the item’s price or the seriousness of the defect to the Seller.
4. The Seller may choose to replace the defective item instead of fixing the defect, provided it doesn’t pose significant difficulties for the Buyer.
5. In cases where the defect cannot be remedied, and it hinders the proper use of the item, the Buyer has the right to exchange the item or withdraw from the contract. The same rights apply if there are removable defects, but the Buyer can’t properly use the item after the defect has been repaired or if more defects occur.
6. In the case of non-removable defects, the Buyer is entitled to a reasonable discount on the item’s price. If the item was sold at a reduced price or as a used item and has a defect for which the Seller is responsible, the Buyer can claim a reasonable discount instead of requesting an item exchange.
7. The Buyer has the right to request a reevaluation if they are dissatisfied with the Seller’s handling or resolution of their Claim, or if they suspect a violation of their rights.

Deadlines

1. Complaints must be processed within 30 days of the Claim submission date. The Seller will issue a confirmation of the Claim resolution to the Buyer. If the Claim is submitted via distance communication, the Seller must immediately provide the Buyer with a confirmation of receipt. If immediate delivery of the confirmation of receipt is not possible, it must be delivered without undue delay, but no later than with the confirmation of the Claim resolution. The confirmation of receipt is not necessary if the Buyer can prove the Claim resolution by other means.
2. The Claim submission date is the date the Buyer filed their Claim. This date is determined as follows:

• For postal delivery: the day the Claim is delivered to the Seller’s registered office address.
• For personal delivery: the date on a copy of the Claim that the Seller confirms.
• For delivery by email: the day the email message is sent to the Seller’s email address.

3. If the Buyer files a Claim within the first 12 months after the purchase, the Seller may reject the Claim only based on expert judgment. Regardless of the outcome of the expert judgment, the Buyer is not responsible for the costs of the expert judgment or other expenses related to it. The Seller is obliged to provide the Buyer with a copy of the expert judgment results justifying the Claim rejection within 14 days of resolving the Claim.
4. If the Buyer files a Claim more than 12 months after the purchase, and the Seller rejects it, the person responsible for resolving the Claim must indicate in the confirmation of the Claim resolution where the Buyer can send the product for expert judgment. If the product is sent for expert judgment to the designated party, the costs of expert judgment, along with any other expenses incurred, are borne by the Seller, regardless of the outcome of the expert judgment. If the Buyer proves the Seller’s liability for the defect through the expert judgment, the Buyer may resubmit the Claim, and the warranty period is extended for the duration of the expert judgment procedure. The Seller is required to reimburse the Buyer for all costs of the expert judgment procedure, as well as any other related expenses, within 14 days of the Claim submission. A resubmitted Claim cannot be denied.
5. The Seller must provide the Buyer with a confirmation of Claim resolution and instruct the Buyer on their rights based on the general regulations within 3 working days of receiving the Claim, or within 30 days in cases where a complex technical assessment of the product or service condition is necessary. After determining how the Claim will be addressed, the Claim will be resolved promptly, or in justified cases, it may be addressed later, provided it doesn’t exceed the 30-day limit from the date of the Claim submission. After the 30-day period, the Buyer has the right to withdraw from the contract or request an item exchange.

Alternative Dispute Resolution

1. The consumer can propose alternative dispute resolution (ADR) if the Seller has not responded to their request within 30 days or has rejected it.
2. The proposal is submitted by the Buyer to the competent authority for alternative dispute resolution, which includes the Office for the Regulation of Network Industries, the Office for Regulation of Electronic Communications and Postal Services, and the Slovak Trade Inspection. The proposal can be submitted in written or electronic form or verbally, through a protocol. The proposal should include the name and surname of the consumer, their address, electronic contact, telephone contact, the exact indication (name) of the Seller, a full and clear description of the relevant facts, the indication of what the consumer is seeking, the date when the consumer contacted the Seller with the Claim, and any documents related to the dispute.
3. Alternative dispute resolution proceedings begin on the day the full proposal is received by the ADR authority, which will inform both parties about the start of ADR. Parties to the dispute are required to cooperate with the ADR authority. More detailed information regarding alternative dispute resolution can be found in Act no. 391/2015 Coll. on alternative dispute resolution of consumer disputes and the amendment of other laws.

Final Provisions

Any legal relationships not explicitly addressed in these Return Policy terms between the Seller and the Buyer are subject to the relevant provisions of the legally binding regulations in effect in the Slovak Republic.

Annex 2: Withdrawal from the Contract

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without providing a reason.

The withdrawal period expires 14 days after the date on which you or a third party, other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, please inform the Seller of your decision to withdraw from this contract through an unequivocal statement (e.g., a letter sent by mail, fax, or email) to Visionic, s.r.o., Grösslingova 69, 811 09 Bratislava – Staré Mesto, or via email to office@visionic.sk. You can use the withdrawal form template provided by Visionic, s.r.o., Grösslingova 69, 811 09 Bratislava – Staré Mesto, which is attached to these General Terms and Conditions. If you use this option, Visionic, s.r.o., will immediately send you a confirmation of receipt of the withdrawal by email.

The withdrawal period is considered observed if you send your notification of withdrawal before the withdrawal period has expired.

2. Exercising the Right of Withdrawal

When you withdraw from the contract, we will reimburse all payments received from you, including the cost of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The refund for goods purchased will be made to you only upon the delivery of the returned goods to our address or upon presentation of a document proving the return of the goods, whichever comes first.

Form for the contract withdrawal

(Fill in and send this form only if you wish to withdraw from the contract)

To: Visionic, s.r.o., Grösslingova 69, 811 09 Bratislava – Staré Mesto

E-mail: office@visionic.sk

I/We* hereby notify the Seller that I/We* wish to withdraw from the contract for these goods/from the contract for provision of this service *:

……………………………………………………………………………………………………………………………………………….

Date of order/date of receipt * ……………………………………………………………………………………………………………………………………………….

Name and surname of consumer/consumers * ……………………………………………………………………………………………………………………………………………….

Address of consumer/consumers * ……………………………………………………………………………………………………………………………………………….

Signature of consumer/consumers * (only if this form is filed in paper form) ……………………………………………………………………………………………………………………………………………….

Date: …………………………………

* Cross out as appropriate.